SHIPPING & DELIVERY POLICY
Every piece is made to order. The timelines below cover both production and shipping so you know exactly when to expect your order.
| Destination | Shipping fee | Production time | Delivery after dispatch |
|---|---|---|---|
| Pakistan | Free | 1–2 weeks | Estimated 3–7 business days |
| USA | Flat $20 | 1–2 weeks | Estimated 7–14 business days |
| UK | Flat £13.50 | 1–2 weeks | Estimated 7–14 business days |
| Rest of world | Calculated at checkout | 1–2 weeks | Varies by location |
How it works
When does my order ship?
Each piece is made specifically for you after your order is placed. Production takes 1–2 weeks. Once your order is ready, it is dispatched via courier and you will receive a tracking number by WhatsApp or email.
Can I request an earlier delivery for an event?
Yes. If you have a wedding, Eid, or specific event date, message us on WhatsApp at +92 306-0707222 before placing your order. We will let you know if the timeline is achievable.
Do you ship to my country?
We ship worldwide. If your country is not listed above, shipping charges will be calculated at checkout based on your location and the weight of your order.
International orders
Will I have to pay customs or import duties?
Customs duties and import taxes are not included in your order total or shipping fee. These charges — if applicable — are set by your country's customs authority and are payable by you upon delivery. We recommend checking your local import regulations before placing an international order.
Are there any current shipping delays?
International courier services are experiencing some disruption due to ongoing global conditions. We will contact you immediately if your order is affected and will work to find the fastest available route. For time-sensitive international orders, please reach out before placing so we can advise on realistic timelines.
Tracking & updates
How will I know my order has shipped?
Once your order is dispatched, we will share your tracking number via WhatsApp or email. You can use this to follow your order directly on the courier's website.
What counts as 'fulfilled'?
Your order is considered fulfilled once it has been handed to the courier and a valid tracking number has been issued. From that point, delivery is in the hands of the carrier.
Problems with your delivery
What if my order is delayed or lost?
If your order has not arrived within the estimated window, contact us at [email protected] or on WhatsApp and we will investigate with the courier on your behalf. We ask that you reach out to us before initiating any payment disputes — almost all issues can be resolved directly and quickly.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your order with photos and your order number. We will review and resolve the issue promptly.
Additional terms
Force majeure
SCHEREZĀDE shall not be liable for delays resulting from events beyond its reasonable control, including war, geopolitical conflict, civil unrest, government restrictions, airspace closures, courier suspension, natural disasters, or other events rendering performance commercially impracticable. In such circumstances, SCHEREZĀDE reserves the right to delay, suspend, or cancel orders, or issue refunds less any non-recoverable processing fees, at its sole discretion.
Refund processing fees
In cases where an order is cancelled under force majeure or at customer request, non-recoverable payment processing fees charged by banks or payment gateways will be deducted from the refund amount.